Refund policy

Refund & Return Policy

We want you to be confident in your purchase. If something isn't right, here's how we handle returns, refunds, and exchanges. Contact us before sending anything back so we can provide return instructions.

Damaged, defective, or incorrect orders

Please inspect your order on delivery and contact us within 72 hours with your order number and photos of any damage or incorrect item. We'll work with the manufacturer to make an eligible claim right, including return shipping. For AlorAir equipment, please inspect the unit within five business days of delivery. Warranty support remains available for defects discovered later.

Returns for other reasons

Most products have a 30-day return window, but the terms vary by brand.

Airpura, Austin Air, AllerAir, and replacement filters: Contact us within 30 days of delivery to request a Return Authorization (RA) for an unused, unopened item in its original packaging. A 25% restocking fee applies to non-defective returns. Return shipping is the customer's responsibility. Our original shipping cost is deducted from the refund, including on orders that shipped free. Ship the item within seven days after receiving the RA number. Returns without an RA number cannot be accepted.

AlorAir dehumidifiers and the CleanShield air scrubber: Contact us within 30 days of purchase to request a return. Please wait for return instructions before sending anything back.

Items that cannot be returned

Opened or used air purifiers and opened replacement filters cannot be returned unless they are defective or arrived damaged. Carbon and HEPA filter media begin working as soon as they're unsealed and cannot be restocked.

Order cancellations

Need to cancel? Contact us as soon as possible. If your order has not yet shipped or entered production, we'll cancel it for a full refund. Once an order has shipped, the return terms above apply.

Manufacturer warranties

Products are covered by their applicable manufacturer's warranty. Contact us if you need help starting a claim.

Refund timing

Once your return is approved and processed, we send the refund to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.